Telkom technicians closing faults without resolve!!!!

<p>My line has been faulty ( poor connection and line drops evry 5mins) since the 14th of June 2017. I reported it to Telkom ***.</p> <p>Since then I have repeatedly contacted Telkom to hear the progress on the fault to no joy. I then did a review on here about my line being down for over a week and I got a response say they would look into it and provide me with feedback Ref: AI ********** . I have still not heard anything from them and my line has still not been repaired. It is now the 26th of June 2017 I have had 4 different technicians come out and not one of them has been able to do anything.</p> <p>They keep telling me that they will escalate the problem as they are unable to repair it and nothing happens. I have never received such useless service in all my life from anyone. I am also told by the technicians that I am listed on their side as having a 6mb line where I am paying for a 10mg line. They say that due to poor connection issues they dropped my line so that it would synchronize better. I gave no such consent to drop my line speed and why do I still pay for the higher line speed if they decided it would be better on a lower speed?</p> <p>The technicians that came out today once again closed this fault without it being resolved and I now have a new *** for the same fault I have had since the 14th of June 2017. I think it's time to take this to the next level and see what can be done about this on a legal level.</p>