1 reviews | Active since Aug 2014
Telkom technicians are usless
<p>I am tired of Telkom technicians who cannot do their job or follow any instructions. On 8 May 2017 I reported a fault on my telephone line due to internet being way too slow. Up to date 27 may the problem has not been solved and they have started to irritate me as a customer. Always calling me to make appointments and then not holding to those appointments coming when they wish, when I am at work etc… also they keep testing the line by letting the telephone ring once even at 04h00 hours in the morning waking up the household, and while I am on the internet doing this testing causes the internet to get cut off. Which to me is totally unacceptable kind of service. Even those that were at my home could not find the fault which shows me they do not understand their work. All I want is the problem solved which a professional kind of service given to customers and as quick as possible and that is all.</p>
Good Day
Thank you for making contact with us.
Please be assured that this matter has been escalated to the relevant department and feedback will follow. Your reference number is AI***
We apologize for any inconvenience caused.
Regards
Telkom Social Media Team
Bronwyn
Best regards,
Good Day
Thank you for making contact with us.
Please be assured that this matter has been escalated to the relevant department and feedback will follow. Your reference number is AI***
We apologize for any inconvenience caused.
Regards
Telkom Social Media Team
Bronwyn
Best regards,
Good Afternoon
As per fault history fault has been restored, please advise if the problem still exists?
Thanks in advance
Regards
Jawaad
HelloPeter Team
Best regards,
Good Afternoon
As per fault history fault has been restored, please advise if the problem still exists?
Thanks in advance
Regards
Jawaad
HelloPeter Team
Best regards,
WELL JAWAAD the fault has not been resolved the same slow internet remains witha 2 meg line speed test should be 1.97 mbps download speed and 0.55 mbps uplload speed but it is not, it still tests at below 1.40 mbps download and 0.33 mbps upload speed. Speed too slow and uncceptable, your tchnicians nor your tech personal dealing with internet when we phone on 10210 number have not been abe to solve this problem but before you continue i suggewst you call me before we continue. For i will hardly be home in the next two weeks due to overtime work. Thank you.
WELL JAWAAD the fault has not been resolved the same slow internet remains witha 2 meg line speed test should be 1.97 mbps download speed and 0.55 mbps uplload speed but it is not, it still tests at below 1.40 mbps download and 0.33 mbps upload speed. Speed too slow and uncceptable, your tchnicians nor your tech personal dealing with internet when we phone on 10210 number have not been abe to solve this problem but before you continue i suggewst you call me before we continue. For i will hardly be home in the next two weeks due to overtime work. Thank you.
Problem still exists, This is what Telkom wrote on an sms to me explaining the slow internet when they could not find the fault: “Dear valued customer, power failures could cause your router to reset to default and prevent access to the internet. To reconnect via your router, re-enter your ISP username and password.” Holly Toledo do they think I am that stupid, firstly worked as a IT Technician and internet support personal when I resided in Germany which is light years ahead of what you have here in South Africa. What Telkom suggested I already did before I reported the fault in the first place and there was no change. And secondly I have always had access it’s just that the internet is way too slow and intermittent in other words it is not a constant flow at the same speed as it is in Germany. Hey Telkom this is still unacceptable I am a very unhappy customer. Looks like you can keep your, dear valued customer since you clearly do not value us. I expect some big wig from Telkom to phone me to solve this problem once and for all.
Problem still exists, This is what Telkom wrote on an sms to me explaining the slow internet when they could not find the fault: “Dear valued customer, power failures could cause your router to reset to default and prevent access to the internet. To reconnect via your router, re-enter your ISP username and password.” Holly Toledo do they think I am that stupid, firstly worked as a IT Technician and internet support personal when I resided in Germany which is light years ahead of what you have here in South Africa. What Telkom suggested I already did before I reported the fault in the first place and there was no change. And secondly I have always had access it’s just that the internet is way too slow and intermittent in other words it is not a constant flow at the same speed as it is in Germany. Hey Telkom this is still unacceptable I am a very unhappy customer. Looks like you can keep your, dear valued customer since you clearly do not value us. I expect some big wig from Telkom to phone me to solve this problem once and for all.