Telkom Technicians

<p>Dear Telkom</p> <p> </p> <p>We are a ISP & IT company and we have many ADSL customers. </p> <p>EVERY TIME our customers line is FAULTY, Telkom sends a technician out to first RESET my customers router to factory defaults because they believe it is a problem with the username and password and then try to fix the line. Telkom's technicians then NEVER set the router up again and leave my customer with a fixed line but NO internet connection. We then have to go out to the customer and set up the router again and we cannot charge for this call out because it was a Telkom fault.</p> <p> </p> <p>Please revise your technician training program to include the set up of a router after they NEEDLESSLY reset it. I just had to help one of the Telkom technicians set up my customers router after the same RESET procedure was followed and he could not get it to work, after asking him if he has set up the VPI & VCI correctly he asked me if this is done at the back of the router. I mean REALLY, this is supposed to be common settings to technicians working with this every day.</p> <p> </p> <p>Please provide me with your solution to this RIDICULOUS problem.</p>