Telkom Technician from hell

I've had a fault logged from Monday 22 Feb (1098CRK220216) for a completely dead Telkom Line and no ADSL. The technician arrived today, and demonstrated a really poor, aggressive attitude. I wasn't sure where the phone jack was, and asked him to follow the lines. He most aggressively said to me that he did this every day and I wasn't ready for him. I asked him to help me given that I don't do this every day, and he refused to do so. When he became insulting, I told him to leave my property and that I would complain most vehemently about his attitude and aggression. I asked him his name as he was exiting my property, but he refused to supply it.<br> I still have the fault, have found the connection point, but no way will I let someone with that attitude into my home. Telkom, please address this aggressive behaviour, and send a technician that is able to work with people to resolve my fault, most urgently.<br> Not impressed with your service AT ALL!<br>