Telkom technician did not show up

My daughter requested an adsl line early in January. Last week she received an sms saying installation <br> was scheduled for the 17th February between 7-30am to 4pm. Yesterday at 8am she received a phone call from the technician asking if we would be home during the day. We gave him directions and he said he would phone if he could not find our place.We live on a farm about 4km outside of town, but it is very easy to find. After waiting until after 4, no one showed up. At 6pm she again received an sms saying that someone would be here shortly to do the installation. We are still waiting. This is really unacceptable.