1 reviews | Active since Aug 2016
Telkom technicial division and call centre unable to assist once again
<p>Can't understand how Telkom call centre can't give an ETA on verifing my address to install my new ADSL. The technicians was on premises the first time, they needed to gain access. They rescheduled and I received an SMS but they just did not arrive. Telkom contacted me the day after and they said the technicians said the address is incorrect. The forms I filled in was 100% correct, so I don't know why this is my problem. Still to today I have heard nothing. The ticket was edited, and now we must wait. No ETA on this. The "live chat" consultant said they work with GPS co-ordinates, I could have given them this long time ago. Can someone please contact me in this regard. Location : Brackenfell, Cape Town. Order : ********** 366 . Why must a client always post on Social media.</p>
Thank you for making contact with us.
Please be assured that this matter has been escalated to our Technical Team, feedback will be provided.
Your reference number is AI***.
We apologize for any inconvenience caused.
Regards,
Busi
Telkom Social Media Team
***
Thank you for making contact with us.
Please be assured that this matter has been escalated to our Technical Team, feedback will be provided.
Your reference number is AI***.
We apologize for any inconvenience caused.
Regards,
Busi
Telkom Social Media Team
***
