Telkom Technical Support the worst ever: FTTH, Internet Services. No justification for what we pay.

Our Telkom internet service has been down for 7 days, and I have been back & forth with the billing department which confirms that the account is up to date and I should call 10210 for technical assistance. 7 days in row and I have been calling 10210 for over 30 minutes per call with no one responding. In some instances 10210 gave a "number busy" message and an engaged tone when we called. It's day 7 now and still no Telkom assistance to resolve our internet service that has been down. Dealing with Telkom support is beyond frustrating, FTTH, Internet Services are the worst ever from Telkom.