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HM
Hawulobukosi M

1 reviews | Active since Jun 2017

12 Jun 2017, 08:37

Telkom technical support is pathetic

<p>HI </p> <p> </p> <p>I have an ADSL line with Telkom and have logged 3 faults where each instance they have been resolved by technicians wothout confirmation that the line works, their call centre is good as useless as they do not even know what goes on with faults. </p> <p> </p> <p>I am really considering moving to a new Service Provider coz am never going to get any Joy with Telkom.</p> <p> </p> <p>Ref:</p> <p>240crk040617<br />388crk070617<br />742crk090617</p>

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Replies (4)
HM
Hawulobukosi M's update13 Jun 2017, 07:26
Reviewer Update

Thank you for coming back to me Telkom.

How ever with all honesty, out of all the references below

161crk010617
240crk040617
388crk070617
742crk090617
614crk120617

You add another one to the list. This will not resolve the issue.

All I need is a Tech that can fix the faulty cable that is causing all this. All the techs that attended to these references are aware. Do they expect me to fix it myself and also pay the bill end of the month?

Am tired of references, I need technical support. Please sort out my line ASAP.

If there is no solution please let me know so that I can move to another service provider.

HM
Hawulobukosi M's update13 Jun 2017, 15:25
Reviewer Update

??????

HM
Hawulobukosi M's update23 Nov 2017, 09:24
Reviewer Update
Good day I yet again have the same problem. My Line went offline yesterday and after troubleshooting I discovered that it was a cable problem (ADSL down and no dialing tone). Previously, your technicians came to my house and found the underground cable to be faulty and ran a new cable from across the street to a pole in the yard and just left it hanging there. They fixed the old underground cable and internet has been working till yesterday. This is a known issue that your technical / cabling guys know about. My question is, why they did not terminate the new cable in my house. This could have been a permanent fix but they opted to run a new cable and not terminate it then fix the old one. ***.
HM
Hawulobukosi M's update28 Nov 2017, 13:36
Reviewer Update
Its has been a week now, I have been continuously been told by the call centre that the issue is still at the testing centre awaiting a technician to be assigned. My question is, if the dispatcher decides to assign a tech that the only time I will be able to get support? I must say that I thought I would get joy from Telkom Support after the last incidences but this is turning to be a nightmare for me. I am actually looking at getting another Voice and Internet service provider who will offer me better service for my money rather than a big player like Telkom that can afford to lose a client because of not being able to offer prompt support to residential customers.