Telkom - Technical support impossible to get hold of. Very difficult to get thou to any support

Telkom support service is appalling! I have been trying to get hold of the technical support team to reconnect my internet after I made a late payment on 13/07/2020. A message told me that as soon as the payment is reflected I will be reconnected. Well I am still waiting. I eventually got hold of Nonhlanhla Dlamini yesterday who was very helpful and said the amount is reflected & I have to speak to the technical department to reconnect. She put me through & I held on for half an hour to to no avail. I have for the last 3 weeks tried the chat service to which no one replies. I eventually tried Facebook, which was suggested on the Telkom site, and still haven't had a reply. Nowhere can I find a direct line to the technical department.