TELKOM TECHNICAL STAFF INCOMPETENCE

My ADSL line went down on 25 June, after alot of back and forth betw Mweb and Telkom, and after being told to have my modem tested, which was fine, I reported the ADSL line fault on 26 June. ***<br> On Wed 8th, my landline was also dead<br> I was contracted by a technician on Sat 11 July, who said he was going to come to my house in 2 hours time, he never pitched, I waited at home for him the whole day.<br> Since then I have spoken to Rene, Thomas, Lerato, Tulani and Yugen, who said he was emailing the Technical Director Thabo Modisa and his boss, Sam Kulas, that they would contact me.<br> Today I spoke to the Call Centre supervisor who suggested i email my complaint to [Email Removed] But I don't have much confidence that I'll get a response from them.<br> I have escalated this query 3 times, with no response. Twice online and once on phone ***<br> I work from home and cannot go without a phone and internet access. <br> Why do Telkom waist money on adverti*****t campaigns if they cannot cope with the workload?