SB
Shamila B
1 reviews | Active since Nov 2014
24 Jan 2016, 17:21
Telkom technical service response very slow
Our landline is out of order since 17 January 2016. I reported the fault on the 18th and 22 January 2016. To date Telkom has done nothing to repair the fault. I think they do not care about customer service. To have a telephone line out of order for a whole week is unacceptable.
Helpful (0)
Replies (1)0
Replies (1)
Telkom's replyOfficial
25 Jan 2016, 01:38Hello Vbb614gp,
Thank you for making contact with us. We apologise for the frustrations you have experienced.
This response serves as confirmation that your query has been received and we will provide feedback as soon as possible.
Kindly confirm the service number affected, and any reference numbers previously issued regarding this matter. You can e-mail this information to ***.
Your reference number is: SM192008
Regards
Tumelo
Telkom Social Media Team
Thank you for making contact with us. We apologise for the frustrations you have experienced.
This response serves as confirmation that your query has been received and we will provide feedback as soon as possible.
Kindly confirm the service number affected, and any reference numbers previously issued regarding this matter. You can e-mail this information to ***.
Your reference number is: SM192008
Regards
Tumelo
Telkom Social Media Team
Telkom's reply25 Jan 2016, 01:38
Official
Hello Vbb614gp,
Thank you for making contact with us. We apologise for the frustrations you have experienced.
This response serves as confirmation that your query has been received and we will provide feedback as soon as possible.
Kindly confirm the service number affected, and any reference numbers previously issued regarding this matter. You can e-mail this information to ***.
Your reference number is: SM192008
Regards
Tumelo
Telkom Social Media Team
Thank you for making contact with us. We apologise for the frustrations you have experienced.
This response serves as confirmation that your query has been received and we will provide feedback as soon as possible.
Kindly confirm the service number affected, and any reference numbers previously issued regarding this matter. You can e-mail this information to ***.
Your reference number is: SM192008
Regards
Tumelo
Telkom Social Media Team