Telkom technical service is non excisting so will company if this continue

Telkom cancel our emergency land line without informing our company, putting peoples lives at risk. Three weeks ago our land line in Brackenfell went dead more or less the same as their service. On reporting the fault my staff was told that our land line was cancelled and that we are getting a radio type phone. This will happened in 2 to 3 working days. They refuse to tell us who cancelled the line. Two weeks went by and on my call I was told that the suspention is taken off and that the land line will be fixed again within 2 to 3 working days. Another week went by and they deliver a Hisense cell phone again without informing us. When I was told that a cell Phone was delivered I told the staff to put it in my office and I will send it back. Today I Phone again to try to get some answers and was told that they send me Cell phone. After a month of battling I am today convinced that telkom service is non excisting. If Telkom excist for another year or two I will be surprised. If you still got Telkom shares think again.