Telkom Technical problems cause a Loss to Clients

I usually enjoy using Telkom Mobile but this month I was Highly Disappointed! I bought R175 airtime a day ago on my account and used R100 to buy FreeMe bundles 1gig. I paid my outstanding balance of R21 and I was left with R54 airtime as well as R175 Free Telkom Airtime.. Because of Telkom having Technical problems, my R100 was just floating in the system somewhere and All my remaining airtime of R54 and free airtime of R175 has all been Depleted in One day because their System had an Error.. Im told my query of the R100 will be solved in 72 hours.. What is happening about all my remaining airtime and the Huge amount of free airtime that has been Depleted because my bundles Failed to Load?? This is Disappointing really, especially for people who don't have another R150 to waste on airtime