1 reviews | Active since Oct 2011
TELKOM TECHNICAL NON EXISTING SERVICE
*** (08-02-2016) First reported on 07-02 through MWEB. Area fault recorded but repaired on 08-02 at +-10h00. I reported it on 08-02 then I was told that the fault where resolved??? Telkom call centre kept on reporting it as area fault. After many calls and now the third supervisor (Zukiswa Nxele - new better promises?) and going for the third week my line is still not repaired. <br> I expected the technician on Saturday or Sunday, maybe this weekend, this is the only days they seem to work then they get overtime pay.....<br> According to Telkom's code of conduct I should have been given the CEO'S Number by now, nobody knows it??<br> What is the customer cares number, NOT the call centre?<br> If you see all the Telkom bakkies standing in a yard in the Eastrand Mall area you will understand why technical doesn't exist. Guess why there are retrenchments predicted.
Thank you for making contact with us
This response serves as confirmation that your query has been received and attended. The pending fault reference indicates a technician is assigned to attend and we have escalated the pending query with request for urgent technician support. We will provide further available updates as soon as possible.
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Regards
Keagan
Telkom Social Media Team
Thank you for making contact with us
This response serves as confirmation that your query has been received and attended. The pending fault reference indicates a technician is assigned to attend and we have escalated the pending query with request for urgent technician support. We will provide further available updates as soon as possible.
***
Regards
Keagan
Telkom Social Media Team