Telkom technical issues.

And Telkom does it again... I refer alot of people to Telkom because in comparison, they offer decent packages and have good enough internet speeds. I will admit that I have had frequent issues with Telkom in the recent past. Complaints that take a while to be attended to and resolved but right now I am so upset. Having to work from home requires internet access yet my access has not been upgraded as requested and confirmed. According to the call centre agent it could be a technical issue because everything was submitted and was scheduled to phase in on the 1st May 2020. Now I'm left in a predicament, how will I work from home, submit assignments or how will my child do his online activities without internet access. This has been quite disturbing because I have to work from home and check in from time to time. How will I do that now?