Telkom Technical Issue

In October I migrated to the Telkom Smart Home Advanced package - advertised for 569 - includes 4MB line and 20 GB of data. However ever since the package took effect I was charged an additional R130 Excl Vat for the 20 GB of data. I had numerous visits to the Telkom store (Tygervalley) and around 6 contacts with the telephonic contact centre. Only with the last call (today) did the agent tell me that there is a technical issue which resulted in the deduction. She app**** for a credit for the past few months. However, they cannot resolve the issue right now - she cannot tell me when it will be resolved.<br> <br> So, I will just have to phone again next month. This seems to be a case of the marketing and the technical systems not being in sync - poor testing of implementation on the technical side.<br> <br> So, my advice, do not simply assume that this is a question of poor marketing - rather poor system implementation.<br>