Telkom technical department poor service.

Line outage due to a lightning strike was reported on 16/01, query # ********** 7. It was reported again, and escalated by the consultant on 21/03, ref # ********** 7. I tried to report it again on 26/03 but was told they can't log another complaint since there was already 2 queries on the system. I was given a guarantee that the technicians will resolve the issue within 48 hours. It is still not fixed. They are quick to say you will be refunded for the time the line was down, but it does not make up for the inconvenience. This is my parents' line and I am reporting for them since they are elderly and don't have access to the required technology.