Telkom Technical Department not sorting out speed issue

11 October first notice that my 200Mbps fibre line is connecting at 0.3Mbps - log call with Telkom 10210 14 October visit from Openserve Technician at my premises. Test line and find that line is in order and they can connect at speed with test account. When login in with my details the speed is less than 1Mbps - Phone Technical support and report to them Try to see if I am shaped because of usage but can not connect on customerprotal with following message - Could not find an active or suspended account for your login. If I sent a sms to I get the following message "Your cellphone number is linked to more than one Telkom Internet account" 19 October another Openserve Technician visit my premises and come to same conclusion as Technician that visit on 14 October - when phoning 10210 the lady stated that their is no Internet details connected to my TIN number. 22 October phoning 10210 daily to get status of call - no luck - when I ask to talk to a supervisor the lady return after a few minutes stating that her supervisor recommend that I downgrade my service - I then insisted talking to him but is transferred to sales without reply. (This might be the worst service in the history of service delivery) 24 October connect with Telkom rep on facebook - No joy but at least I hear from him every now and again While all this is going on I am losing Income on website design work that I cannot do.