Telkom Technical Department
<p>I had seen a promo for Telkom ADSL home line and signed up for it on 8Feb17. Three times I received smses advising of a technncian coming through to do the installation. This was for about two months. Eventually I received the technicians personal number and he came through but advised that we would need new wiring. I was okay with that and was told this can take a week or two, after calling back to follow up was told it could be up to a month in fact. It is now May and last week around 12 May I called and asked to speak to a manager to explain the delay or atleast get an explanation but no one could assist and the manager was unable to speak. In fact was in meetings throughout the day. The consultant took my number down and promised to have someone call me back, to no avail. So 3 months later I still have no telkom line ro any feedback. What will happen when this is eventually installed, Terrible service att he least!</p>
Good day Suraya,
Please be assured that this matter has been escalated to our Technical Team, feedback will be provided.
Your reference number is AI***.
We apologize for any inconvenience caused.
Regards,
Busi
Telkom Social Media Team
Best regards,
Good day Suraya,
Please be assured that this matter has been escalated to our Technical Team, feedback will be provided.
Your reference number is AI***.
We apologize for any inconvenience caused.
Regards,
Busi
Telkom Social Media Team
Best regards,
