Telkom Tech ****

Telkom's Technicians passes the buck to the next tech by not fixing first time or second, third, forth etc. I have been struggling for two months now with no resolution in site. One Tech told me my VDSL router is faulty. I bought a R3900 Asus 68U router, thinking its the end of my problems. Nope, it was not the router, but still I'm out of pocket by almost R4000 and my ISP continues charging me for my 20 meg account that I'm not getting. What should I do!!!!!!????? Techs don't leave contact details, which allows them to get away with despondent, not committed, mediocre service. Pathetic !!!