Telkom Tech's a no show since 5th of September

Hi Telkom,<br> <br> I have a fault open for more than 15 days, see fault 161CWK050915.<br> <br> I cannot receive incoming calls at all. Speaking to Telkom call centre agents i've been promised an escalation a week ago. STILL TELKOM IS NOWHERE??<br> <br> Please come out and assist. My phone line is for emergency use and I cannot afford not being able to make or receive calls.<br> <br> Regards,<br> Johann