Telkom tears yet again

After going without Telkom services between 14 December 2017 and 7 January 2018, everything was restored. This lasted for two days when my ADSL went down again. One customer service advisor tells me it's again an area fault - like the first fault. The second tells me that I need a technician to investigate as others in my complex don't have a problem. Once again, I am still waiting for something to happen …...