MD
Madidimalo D

1 reviews | Active since Jan 2014

04 Nov 2015, 10:55

TELKOM TAKING THREE WEEKS TO UNBLOCK PORT

I logged a call with Telkom Call centre on the 16 October 2015 to unblock a port on my simcard.I was told that it will take 72 working hours.I gave it a week and after a week i started calling to follow up but that is when my problem started,Every time i call the call center i get put on hold for over ten minutes and then later told that someone will call me back but nothing ever happens.<br> <br> What irritate is that every time i phone the operators seems to think that i want to port to Telkom,They just do not understand what i want.This week alone i have phoned Telkom for over ten times but still have not received any help.<br> <br> This is the last complaint i make.Next time you guys will find a big billboard on the freeway next to your office at Eco Park telling the world how USELESS YOU ARE.<br> <br> YOUR CALL CENTRE IS AS USELESS AS THAT CHAT THING YOU HAVE ONLINE.

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Replies (1)
Telkom
Telkom's reply04 Nov 2015, 11:44
Official
Hello madidimalodikgar,

We apologise for the inconvenience caused.

We will escalate your query for further investigations and provide feedback at the soonest.

Your social media ***

Regards,
Wesley
Telkom Social Media Team
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