TELKOM TAKING THERE CUSTOMERS FOR A RIDE!!!!!!

Please note I would like to query Debits that has been going through my account: The following below:

A debit order came back unpaid in December an EFT transfer was done by myself on the as per statement attached, spoke to numerous consultants and asked why am I being charged R202, it was confirmed that there is a fee I am being, I asked as well why isn’t the debit or that is not going off

The following was payments that was done and unpaid: 20/12/2018 R169 Unpaid 2x EFT payments was made as I noticed that the a debit order did not run on the 20/01/2019 per attached proof of payments These payments will mean that December and January payments where up to date as per the contract agreed debit date ##th of every month.

On the 22/01/2019 Telkom then put through a debit of R169 I reversed the payment as per above payment was made as agreed on the 20/03/2019 I did not agree for Telkom to debit me on the 22/01/2019 as my salary date is on the ##th of every month. I then called Telkom a and asked the consultant what is happening with my account she asked that I send through my proof of payment as attached (this was done) I cannot be held liable if Telkom does not stick to their own terms and conditions as they did not debit my account as supposed to. TODAY IS THE 22/03/2019 AND THE DEBIT ORDER DID NOT GO OFF

On the 08/03/2019 as I was discharged from Hospital, I made another EFT payment of R170 to my Telkom account, on the 08/03/2019

On the 15/03/2019 I was debited with an amount of R573, I called the call centre to ask why I was told there is a fee R202 since January 2019 that is getting billed on my account. If I have a look at my payments, my account should be up to date, I cannot be held responsible if your debit order process does not work for your customers.

As per the terms and conditions I don’t see anywhere on the contract where it is stated a fee will be charged for an unpaid debit order. It is stated on the terms and conditions (6.5.2 All monies payable by the Subscriber to Telkom Mobile must be paid by way of monthly debit order, by way of an EFT, or any available payment channel, timeously on due date, free of deduction or set-off to Telkom Mobile at its principal place of business or to Telkom Mobile’s bankers, which details are stated under the Monthly invoice. Non-receipt of an invoice by the Subscriber must not be considered as a valid reason for late or non-payment. 6.5.3 The Subscriber is liable and responsible for payment until payment has been received into Telkom Mobile's bank account. 6.5.4 The Subscriber is in breach of this Agreement by cancelling the debit order without the prior written consent of Telkom Mobile. 6.5.5 Should any debit order be returned unpaid or stopped or rejected, Telkom Mobile will have the right to suspend the Subscriber’s account until such arrears amounts have been received and paid in full)

Today is the 22/03/2019 and there is still no debit of R169 that was processed. It is stated in the contract if an account is in arrears TELKOM will suspend the line (Services) TO DATE MY LINE WAS NEVER SUSPENDED NOR WAS I CONTACTED BY YOUR COLLECTIONS DEPARTMENT. TERMS AND CONDITIONS: Should any debit order be returned unpaid or stopped or rejected, Telkom Mobile will have the right to suspend the Subscriber’s account until such arrears amounts have been received and paid in full.

I want a reconciliation to be done on my account and all fees to be waivered. I am a loyal customer that has been paying my account monthly and seems Telkom is taking customers for a RIDE,

Please note I will approach ICASA and we can take it from there, if be I will approach the small claims court AND the JUDICIAL OFFICES OF THE CONSUMER

I WOULD WANT ALL MY OVER PAYMENTS TO BE REFUNDED TO ME.

Extremely POOR SERVICE PATHETIC, PLEASE FIX YOUR DEBIT ORDER SYSTEM!!!!!!!