Telkom taking their time on fixing a main cable

It has been a month with good internet and not having to call telkom and complain on something they wont fix or will take 4 months to fix a problem. As of now one of the main cables have been damaged in brackendowns, we all know that a main cable should be fixed within a few hours to a day but no, telkom has still not fixed the issue after 5 days. I phoned customer service everyday and they tell me that there is not time frame on fixing the MAIN CABLE, what is telkom thinking? I dont know what to do and I am sick and tired of having to phone telkom every week to fix an issue just to have another issue pop up!