Telkom taking my money and NO delivery

I've tried without any success to get an account closed and get refunded. It is so weird that when Telkom sell a product it is the best experience in the world, but when there is a problem it is literally impossible to get any assistance. I sent the below email to the following recipients; ***; ***; ***

Good Day Telkom

I sincerely hope that this e-mail reaches someone. Attached is the 2 reply’s I got from Telkom, one is from tonight, the other is from March. Please see attached as I’m not going to type it again. I will post on Hello Peter as well for in case this correspondence is not delivered. I’ve phoned, numerous times, either you are offline or no answer. If this is not resolved I will open a ***** case at the nearest police station.

Regards Danie Vermeulen Cell: *** Email: ***

From: *** [mailto:***] Sent: Wednesday, 13 March 2019 13:41 To: *** Cc: Daniel Vermeulen <***> Subject: Account / Billing Enquiry

Good day, The following question was asked: I have 2 debits from telling. I see there are 2 accounts for me. Pls phone me ASAP Contact details: • Name: *** • Number: *** • email: *** Regards, Telkom Website

From: *** [mailto:***] Sent: Tuesday, 16 July 2019 20:18 To: *** Cc: Daniel Vermeulen <***> Subject: Account / Billing Enquiry

Good day, The following question was asked: Hi There, I’m being charged for this account and it was never installed (Account no *** ) “Subscription & usage for TIN*** Unlimited Home DSL”. Upon checking my monthly charge is R 164.94. I would like a refund for this, and also the installation fee. Please phone me back Cell *** Contact details: • Name: Danie Vermeulen • Number: *** • email: *** Regards, Telkom Website