TELKOM taking my money after their fault

I Have got a few problems with my Account(2 Different accounts, 3 different addresses, wrong billing, making calls is wasting my time and money since I’m calling from my cell phone and even going to a TELKOM store is a waste of time, contract was cancelled and reopened without my consent or even knowing of it) Every time I log a ticket to investigate my account nothing happens and the ticket is just closed, Not one single call I Make calls and is just send from one department to another I Have cancelled the account and I Don't owe TELKOM any money,now they don't release the fibre point. It's is going now for 4 months Will report them at ICASA now