telkom taking my for a ride

I did a online application for a telkom contact Huawei P8 lite the agent Pelanie caled me and told me that money would be taken out of my account within 3 working days and once they receive money the phone will be delivered in 7 working days it's 3 weeks now no phone no call from them and when I call telkom they agents tel me there's nothing they can do I must call 10213 I wasted over 300rand trying to call telkom to find out when I'm going to get my phone they agents just waste my time seems like they ****** me what do I do who do I talk to what's happening u people take money but don't deliver