Telkom taking money without delivering.

I ordered a phone 3 weeks ago. After receiving a message saying that it is pre-approved a debit order went off from my bank account to Telkom. 2 weeks after the debit order I still haven't received ny phone. After numerous attempts calling them I still cannot get through to Telkom. When a sales lady phoned to sell me a data package I spoke to her about this problem. She informed my that my order was never captured on their system. How can they take my money without even having captured my order. 2 days ago I spoke to them again. The sales consultant informed me that the phone has not been dispatched. I am so disappointed in the service from Telkom. I wish I had known about their bad customer service as I then would have taken my business some place else. I highly doubt that I will ever refer anyone to Telkom.