Telkom taking money from my account without permission!

I would like to share my awful experience with Telkom.

I am trying to cancel my land line rental.

On the 2nd of October 2020 I emailed Telkom using the following email addresses: *** and *** notifying them of my intention to cancel my line rental and attached a copy of my Id, copy of my last Telkom Invoice and the completed Telkom Cancelation request form.

On the 12th of October 2020 Nichelous Brijlal rep**** advising me that my Internet Service Provider did not release the line as yet, and can only cancel the line rental once my ISP released the line, Granted, I followed up with my ISP who advised that they will be releasing the line on the 1st of November, same day I rep**** to Nichelous with the feedback from my ISP, he then advised that he will check on the 1st of November and then cancel my line rental as instructed.

On the 9th of November 2020 I followed up on my cancelation request using same email address.

No responses received until the 26th of November when I got a email advising that the line rental has been cancelled with reference number ***A.

On the 16th of February 2021 I realized with horror that Telkom is still deducting the R228-00 from my account for the line rental which they advised has been cancelled.

I emailed Nichelous again asking for feedback as to why the debit order is still being deducted.

Only on the 20th of February 2021 I got a reply advising me to phone the call center and cancel the service myself! I then responded advising that I had a confirmation email that the line is cancelled why should I start the whole process again??

Followed up on the 2nd of March 2021 and still to this day no responses received.

According the the mail received as to when the line was supposed to be cancelled it's been 5 months that Telkom has been taking monies from my account without my permission if you will.

Meaning 5 x R228 = R1,140-00 for services cancelled and not received.

I demand answers Telkom!!!