Telkom taking money but not offering a service

<p>I have been trying to get my LTE line working for over 2 months. I only have just had it working for the first time in close to 3 months but Telkom is more than happy to debit my account.</p> <p> </p> <p>I logged a case with the billing department but they have not gotten back to me even after they promised a 2-3 day turn arround time. Today is day 5 and I still have not been assisted.</p> <p> </p> <p>I do not understand why I paid for 2 and a half months when I only had connection to the internet for about 1 week.</p> <p> </p> <p>if you were as prompt at solving my problems with the service as you are in taking my money, we would have a good relationship.</p>