KS
Kimberley S
1 reviews | Active since Jan 2016
25 Jan 2016, 09:45
TELKOM TAKING FOREVER TO FIX LINE
I have logged a fault with Telkom on the 8th Jan 2016 NO: 60CTK080116. I have phoned every day to get updates on progress and all they say is the technical dept will send a technician. They have still not done so. Apparently the call center says they sent a guy on the 21st (no one came). Its been 3 weeks now and I really need this line up and running. It was weather damaged and is a simple fix. The people in the call center a fine (polite and give good service) but the people they are sending to come fix a line does not seem to be doing anything.
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Telkom's replyOfficial
25 Jan 2016, 11:26Hello cyph3rlunch,
Thank you for making contact with us and taking my call.
This response serves as confirmation that your query has been attended.
As discussed, the pending fault reference is in hand with the dispatch team in the area and awaits available technician. Further available updates will be provided as soon as possible.
Interaction ***
Regards
Keagan
Telkom Social Media Team
Thank you for making contact with us and taking my call.
This response serves as confirmation that your query has been attended.
As discussed, the pending fault reference is in hand with the dispatch team in the area and awaits available technician. Further available updates will be provided as soon as possible.
Interaction ***
Regards
Keagan
Telkom Social Media Team
Telkom's reply25 Jan 2016, 11:26
Official
Hello cyph3rlunch,
Thank you for making contact with us and taking my call.
This response serves as confirmation that your query has been attended.
As discussed, the pending fault reference is in hand with the dispatch team in the area and awaits available technician. Further available updates will be provided as soon as possible.
Interaction ***
Regards
Keagan
Telkom Social Media Team
Thank you for making contact with us and taking my call.
This response serves as confirmation that your query has been attended.
As discussed, the pending fault reference is in hand with the dispatch team in the area and awaits available technician. Further available updates will be provided as soon as possible.
Interaction ***
Regards
Keagan
Telkom Social Media Team