Telkom taking clients for a ride and appalling service from their customer service consultants.

Called Telkom to try find out why I couldn’t access the net. This was Monday 5th May. Where I was told, “due to my payment being made on a weekend”. The system hadn’t updated. Then the Consulant told me my account would be restored later that day or the next day early. It’s the 8th of May. I call Telkom it doesn’t take as longer than usual to speak to a service person, I get thorough to Noni who tells me I should restart my device my everything is working.

I restart my device, but am unable to access my emails. I call back now I get through to Sibongille, I have to lay down the story again why am calling.

She checks and tells me that my account was never disconnected. And I’ve used up all the data that was loaded on the 1st May. Am trying to understand how could I have used up that data when. This is the point where she is beginning to be rude with her answers, I have just paid for a service and I expect to be able to use it, considering that I paid twice as much coz my bill was behind.

I ask to speak to a supervisor, Sibongille put me on hold for 47:17.

I call back to speak to Simphiwe Sithole, who is now able to advise me of the same situation that the previous consultant, who still has me on hold on my other number. ACCORDING TO SIPHIWE AM RESPONSIBLE for my NETWORK PROVIDER BOT CUTTING MY USAGE. THAT TIME YOU STILL ALLOW ME TO PURCHASE FREE ME BUNDLES, IS THIS HOW TELKOM MAKES ITS MONEY. ARE BIG CORPORATIONS RUNNING MOBS INSTEAD OF RUNNING COMPANIES ETHICALY. EVEN THE STUFF ARE FINE WITH PEOPLE BEING **********.

TELKOM YOU SERVICE STINKS AND I STILL NEED TO BATTLE FOR NETWORK WHEN IN OTHER AREAS.

It is now 10:10am 9th May and I am yet to get a call about the girl who put me on hold or the resolution on my query..