Telkom taking clients for a ride

My line has been suspended for three days now, I paid three days ago through their portal and they say it takes 5 to 24 hours to reflect. It’s been longer than that I called them and they asked me to send proof of payment and they confirmed that they received it yet nothing is happening. They still charge for the days the WiFi is off as “they say that’s how the system is” all companies clear off payments quicker than this unreasonable wait.