Telkom taking clients for a ride

<p>Telkom is just not keeping to its own timelines. We have sent 2 requests and one shop visit to cancel our telephone line due to the fact that our house has been sold and we are leaving the country but still debit orders are being processed as no cancellations have been done even though we received confirmation emails from Feb 2017 stating that the cancellation would be done in 21 days. Then again in March going into the store to reconfirm that cancallation (AI ********** -Reference #) but again we have received an invoice for payment in May.</p> <p>I have sent a dispute to my bank to reverse the April debit order as it should never have been processed and if the debit order is processed in May i am going to report a case of ***** as money is then being debited from my account without my authorisation. </p> <p> </p> <p>Please can this be resolved as a matter of urgency.</p>