Telkom taking advantage of the elderly and abusing the legal system

So while still waiting for Telkom to contact us, we have received this email:

MRS KHATLAKE, we act on behalf of our client, Telkom SOC LTD, and have instructions to address this letter to you. You are currently indebted to Telkom Fixedline with RR818.51 for telecommunication services, or any part thereof, rendered to you. It is our client’s instructions that on or about Telkom Fixed line, you app**** in writing to open an account with our client for telecommunication services. Your application was granted by our client and subsequently our client provided you with services delivered at your special instance and request and as per the terms and conditions incorporated in the application for such telecommunication services. The material express, alternatively tacit, further alternatively imp**** terms of the agreement are inter alia as follows: You accepted the granting of the account facility in that our client would defer, alternatively possibly defer payment of the invoice for 30 days from date of invoice and you accepted the terms and conditions of the said Agreement; You agreed to our client’s terms and conditions as set out in agreement entered into; You would be liable to pay our client any monies due and not covered, towards the services rendered. Despite numerous reminders and demands sent to you regarding your account status, you have remained in default of the outstanding amount for a period exceeding 20 business days. Please note that this amount is now long overdue, and you are hereby notified that 40% of the above outstanding amount should be paid within 48 HOURS no later than Friday 20th December 2019. If the status of this account remains the same after after 48 HOURS, Friday 20th December 2019 from date of this notification, then your credit record will without further notification be updated on various Credit Bureaus to reflect the above Adverse account. Payments made Directly to Telkom Direct Shops Pick ’n Pay, Checkers/Shoprite, PEP or Woolworths or EFT and Bank Payments at ABSA Bank using 19-digit references ****** 25 which can be located on the right top corner of the customers invoices. Please be advised that this letter constitutes our client’s final request for payment. In the interim, our client’s rights remain reserved in toto.

So this is how Telkom operates. Through ************ and scare tactics when they are clearly in the wrong. I have requested a statement that details exactly what we are being charged for to no avail.