Telkom taking advantage of the elderly

Telkom has the worst customer service in South Africa and takes advantage of the elderly and pensioners. My mother re-installed a Telkom landline early this year and specifically requested that it be put on Prepaid. Another option was implemented which saw my elderly mom paying over R800 monthly. To make matters worse, two months in, Telkom blocked the phone but continued to charge her ridiculous amounts. She completely stopped being able to use the phone. We went from pillar to post trying to convert it to prepaid, with no luck and the bills came coming. To date, my mother has paid over R7k to Telkom for a phone she has not used. We cancelled this service in November and Telkom has now handed my mom's account to debt collectors. I will be taking this to all social media platforms and all avenues of consumer protection. It is absolutely uncalled for and it is abusing the poor and elderly.