Telkom taking 6 months to sort out one Order

I have been dealing with Telkom now since the 3rd of October last year when I ordered the Smart Home Premium. It took 5 months to eventually get telkom to upgrade my line to 8mbps after numerous complaints and arguing with them on how an ADSL line attenuation and Signal Strength is calculated. I am still waiting for my DSTV Explora that I am supposed to get with the deal, but they said that this can't process this order until the order for the porting has been completed that has been outstanding since 3rd October 2014. I have been dealing with Tarryn Dennis from the clear water branch and I have to keep asking for feedback which I never receive.<br> <br> I tried contacting the call center a few times and was told that they can't help me until the number porting has been completed. And I have now had to pay the full package amount for the last 6 months but have not received what I have ordered.