Telkom - Taking 2+ months just for a landline sim card activation

• On Thursday, 8th March, I app**** for a landline and to date I have no active Telkom line, and I have no solution yet. Today being 9 May 2018. Someone has called and responded to my emails yesterday 8 May , but this has taken far too long! • I was given a handset, sim card etc. and the sim is still not activated, up till now! • I have been into the Canal walk store on numerous occasions, called the call centre etc. Nobody has been able to help me. • The call centre says the store needs to activate it, I.T says the store needs to sort it out and they’ll activate it, and the store can’t help me. 2 months later. • I have been using my very costly cellphone airtime and making WhatsApp calls for work, which is not ideal. • Nobody has kept me updated including the rep who did the order . I have had no replies to my emails and no calls with any updates from him. He has not bothered at all about my order apart from processing it on the day. I have not had a call or ounce of interest from him prior too. • Each time that I have wanted feedback, I had to go into their store (highly inconvenient and time consuming) and wait in queues sometimes for up to an hour with no solution! The landline number that we were given for a manager just rings. This has been a truly unpleasant experience, shocking timelines, and the levels of un-professionalism and the lack of customer service is very evident at Telkom.