Telkom taking 15 days and counting for repairs

My internet connection on my adsl router has been off since the 8th of Jan. Ive logged the fault on the same day and its still off to this day. When phoning the call centre you hold on for half an hour whilst I cant use my land line since its also off costing me more money. They tell me the tech is working on it and has been dispatched but not a living soul has come this way from Telkom. Every time I phone them they give me the same story it feels like it will never get resolved. Its poor service delivery if you can even call it \service"at all."""