Telkom takes your money but don't expect service.

I have been waiting for a paid up letter for over a week. I am in the process of buying a house, and somewhere my telkom account got R102 behind. The bank wants proof that this is paid, but Telkom seems not be interested in helping their clients. I confirmed with the call center and they can see the payment, but only the credit department can issue the letter. I can not wait till the 9th for my new statement, and Telkom is taking their time to sort this, and now I can possibly loose out on buying a lovely home, because of R102 rand and the unwillingness of Telkom to help there clients. All I need is a paid up letter.