Telkom takes up to 2 months to partially fix line.

I reported a fault late November last year to inform Telkom that my line was not working. They provided me with a reference number and the technician came the following day. He discovered that the line was burned down a couple of houses away and left with no attempt to fix the problem what so ever. After a couple of days I phoned Telkom again and asked them how long it will take to fix the line and the agent could not tell me.The following day the technician came and installed a temporary line that he claim works but was not working and that was the last I heard of Telkom. I phone Telkom again to inform them that the temporary line is still not working and they provided me with a reference number once again. Unfortunately no one came. I then went staright to the Telkom Centurion branch and spent half of my day there fighting with the branch manager and she just to be told that they cant help me, I phoned them again and they provided me once again with another reference number. Still waiting to hear from them hence my fault was escalated. They even took my number and said that they would phone me. I phoned again today no supervisor available. I just need their physical address.