1 reviews | Active since Sept 2009
Telkom takes two weeks (and counting) to fix ADSL line
<p>I've reported a fault with my ADSL line to Telkom. Initially someone showed up unannounced to fix the line. It appeared to work properly for a day after which it broke down completely.</p> <p> <br />I've now been without a working ADSL line for nearly two weeks. I'm working from home and in addition to being a huge inconvenience to not get a service that I'm paying for, it is also turning out to be a huge loss of income due to the fact that I rely heavily on an internet connection to run a business.</p>
Hi Keagan,
Thank you for your prompt response and action to address my concern. My fault has been fixed.
However, it is a pity that the Telkom fault reporting infrastructure is lacking in their communication and that additional channels like hellopeter are necessary to get service, especially for a telecommunications company.
Thank you for addressing and resolving my complaint. Unfortunately, I have subsequently cancelled my ADSL service in exchange for fibre.
Regards,
FK
Hi Keagan,
Thank you for your prompt response and action to address my concern. My fault has been fixed.
However, it is a pity that the Telkom fault reporting infrastructure is lacking in their communication and that additional channels like hellopeter are necessary to get service, especially for a telecommunications company.
Thank you for addressing and resolving my complaint. Unfortunately, I have subsequently cancelled my ADSL service in exchange for fibre.
Regards,
FK