TELKOM: takes the money but never provides the good!!!!

This experience with telkom does not even deserve the one star I had to give in order to right this review. I am so tired of dealing with telkom and their extremely pathetic systems. While the people I have engaged with are friendly and understanding, the actual system of how telkom runs its business is pathetic. Telkom was very quick to call me on black friday to put through the deal, they were very quick to approve my application and debit my account to take money, but since then, I got nothing from them. No call that I was promised to get upon approval of my application. I had to call in multiple times to get info on my order which was extremely useless the first time round and the agent said they could not help me. no effort was made to find out what I could then do when I asked. She simply informed me that she would send an email. A week then passed by since then ( now 2 weeks since my money was conveniently as easily taken), I call in only to be told, its not a telkom issue its an issue with the courier company, I made it very clear that I never received any messages from the courier company but was still told I must phone them and find out ( I really don't understand why it is my responsibility to find out why my good were not delivered, should this not be telkoms priority to make sure things get to their customers that they take money from?) Anyways, I suck it up, and call the courier company immediately , only to be told they never received the order and hence nothing could be delivered. I then again, immediately call telkom, to then be told my order was actually CANCELLED!!!! I obviously never cancelled it. Telkom systems is such that it can take money from your account, cancel an order without informing you, and never ever bother to let you know whats been happening!!! I then get told I can either take out a new contract ( not the one I obviously wanted on black friday for a reason) or I must not call and lay a dispute with the billing department to get my money back.

I absolutely do not understand why the onus is on me to find out everything?

Why does telkom does have procedures in place to ensure goods follow when money gets taken? are you hoping people will forget and call it a day while your account get bigger?

Extremely pathetic system!!! this was not even my first issue with telkom this year. I don't generally complain but this is just poor poor service.