Telkom takes, promises and under delivers

I took out a 3rd mobile data contract with Telkom. Since January I have been charged activation and once off charges that started off as R149, that increases every month for this activation and once off charges. From my bill being R298 per month, it has more than doubled and this month I paid close to R770 on my bill. Having reported the matter, I am still waiting feedback as I was advised by Billing that they cannot assist and I need to call 081180. Called it, logged the call, 2 weeks later, I am still awaiting feedback. It just amazes me that they are quick to take your money, but cannot even close out a query after their supposed 3 to 5 day TAT.