Telkom takes my money an then blocks my account

I have been a Telkom Mobile prepaid user for the better part of 12 years and when my wife and I decided to get contract phones it was an easy choice to go with Telkom as we were very pleased with their prepaid offerings.

MONTH 1 on contract: Due to problems with unauthorized debit orders on our one bank account, we removed all funds from it and paid our Telkom bill at Pick n Pay 2 days before the debit order date, 2 Days after the debit order date our phones was disconnected. I phoned customer care and they informed me that the debit order failed, They also said if we pay trough a third party it takes 3 days to reflect. Our service was restored after we emailed them a proof of payment.

MONTH 2 on contract: We still had ongoing problems with the bank and nectlected to make a payment trough a third party on time, we made a payment 2 days after the debit date(which would reflect 3 days later however about six days after the debit date our account were blocked again, I phoned customer care every day for 4 days and each time they promised the account will be restored within 24 hours, It took almost 2 weeks for the accounts to be restored. Customer care told us that if we want to make a payment we should do it directly on their website and payment will reflct almost emmediately.

MONTH 3 on contract: We made an electronic payment to Telkom from their website as per instruction from customer care, We made the payment 2 days before the debit order, all went well and twelve days after debit order date our account was once again blocked. I phoned customer care who told me that my phone should be working, I must just restart it. After restarting my phone my account was still blocked, I waited 48 hours and phoned them again. I asked why my account was blocked and they said it was because my debit order on the 15th of the month failed. I asked him if there is any payment reflecting on my account and he confirmed a payment on the 14th. So my account was payed on the 14th but was blocked on the 26th even though a payment reflects on the 14th? WHAT ARE YOU DOING TELKOM??????????