Telkom takes my money

I loaded airtime to purchase a data bundle. The amount was deducted from my balance but I have yet to receive the data bundle. They have said for the last 4days that the issue is under review and soon as its resolved the bundle will be loaded. It is ridiculous that it takes this long for it to be sorted out. We pay so much for data and we don't get it. After calls everyday to the call centre I have got different excuses as to why this issue has not been resolved as yet. First it was technical issues with the system then system upgrades. The people at the customer care call centre needs re-training. I have never had an issue like this with other network providers. I regret changing to telkom.