Telkom takes my money!!!!

Telkom literally takes my money via debit order AFTER I relocated my line and they took 5 weeks to transfer it and then they tried to bill me for that month they don't provide me with a service and so AS I WARNED them,I will take my money back by reversing the transaction, and NOW they've credited me with that month I never received a service,but they have taken my money AGAIN by charging me for taking my own money back. I AM so in need of some support from telkom to fix this account and I'm unhappy yet applying for an upgrade which shows them that I am more than a loyal customer, but I get absolutely no return support from them. Please if I can get there attention to the details of this incident then perhaps we will have a better relationship in future and I will stop telling everyone about this SHOCKING treatment I'm getting from SA's TOP communications company.