Telkom takes my business to ransom

<p> </p> <p>My Telkom business landline has been out of order since October 2016. The cable from the property to the pole needs to be replaced which could be about 20m and the box too requires replacement.</p> <p>This is a business line and put a halt on my business. I've made endless calls to Telkom to have the line restored, often having the fault closed by previous technicians without it being fixed. I've escalated the matter many times, to no avail. <br /> <br /> We're going into month 5 now, I still have not received any call from / feedback/anything from Telkom. But I'm being charged unnecessary call out fees while nobody even sets foot on my property from Telkom, even though there is always somebody available here at most times</p> <p> </p> <p>Today my ADSL is down,. I've reported the fault today, who knows how long this will take to restore<br /> I feel as if my business is being held to ransom here with no progress in sight.</p> <p>My post here on this website on the 27/12 'So gatvol of Telkom ' went unnoticed. </p> <p>Is this usual? I've never had such a bad experince with this entity</p> <p> </p>