Telkom takes more than a month to deliver goods, yet they take money????

I app**** at Telkom on the 23rd of December to upgrade my current fibre speed from 10mb to 20mb. I got this great package called the Unlimitedhome Lite, it also includes a LIT tv box and 3 months subscription for free. I was told that the technician will be in contact and that he will bring the LIT tv box. Since then, no technician, no LIT tv box and worst of all no 20mb line. However the Telkom app said that my order has been completed, they debited my account for a huge amount (3months are apparently free remember). They sent me review SMS's on 2 occasions where I rep**** and told them that the order is not completed. I tried phoning them and they just said I should call the sales department, I tried sales department couldnt be helped, I requested online call backs about 3 times, I then went to Facebook, their replies are slow and they just say they are looking into it and that someone will be in contact (This has been a week now) and guess what no contact. So now I am on here to tell everybody exactly how poor Telkom's service delivery is. Its easy for them to conclude a sale but once they have the debit orders flying from accounts they couldnt care less about your satisfaction.

In total its over a month now and I havnt received any service yet they take my money.

Please sort this out @Telkom